INDIVIDUAL VIDEO 1 : The Gettysburg Address

The Gettysburg Address

Woman's Rights To The Suffrage

Woman's Rights To The Suffrage

Unit 5 : Assignment

Page 38 : COMPLAINTS

Create a  new version

Mr. Nadimi          : I’m ringing to complain about Mr.Bains working delay make the quality of the work is below standard.

Mr. Carr               : (Answer the phone) I apologize for the delay and I’ll talk and ask the problem why that the delay.

Mr. Nadimi         : How do you deal with this problem?

                           How long do I have to wait. Would you like to manage this problem as soon as possible.

Mr. Carr               : I will check and now I will send a new one to replace Mr.Bains

Mr. Nadimi          : I hope this problem will not happen again. Thanks for a great deal and I will get a reply soon.

Mr. Carr               : It is my responsibility. I really must apologize for the problem. I will get back to as soon as possible.

The main ideas

In my opinion I think he should send a new  one replace him and give a 15% discount.


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 STELLA COMMUNICATION PLC.

STELLA COMMUNICATION PLC.

PO BOX 45, 27 PARKWAY, HALL GREEN, BIRMINGHAM BH56 4TR ENGLAND

PHONE 44 121 312 769/221 FAX: 44 121 312 593

FAX TO: Hamid Nadimi                                                                   FROM: Peter Carr

Ahmed Al-Hamid & Company

Fax number 966 1 367933

No of Pages (INC. this one): 1                                                          DATE: 4 March 1995

ATTN: Hamid Nadimi – Operations Director

RE: Peter Carr - Customer Service

Following our telephone conversation I am pleased to tell you that Mr.Bains will return in three days  and will repair the system within five days.

If there is any way I can be of further assistance, please contact to me again.

Once again, please accept my apologies for the delay in carrying out the repairs.

Furthermore, let me assure you of our best standards of service and your company in future.

Best regards. 

Peter Carr
Peter Carr
Customer Service

Essay ; is about Presentation technique

Essay ; is about Presentation technique

Presenting information clearly and effectively is a key skill to get your message or opinion across and, today, presentation skills are required in almost every field. 

Whether you are a student, administrator or executive, if you wish to start up your own business, apply for a grant or stand for an elected position, you may very well be asked to make that dreaded presentation. 

Many people feel terrified when asked to make their first public talk, but these initial fears can be reduced by good preparation which will also lay the groundwork for making an effective presentation.

In my opinion, I think  a presentation is a means of communication which can be adapted to various speaking situations, such as talking to a group, addressing a meeting or briefing a team. To be effective, step-by-step preparation and the method and means of presenting the information should be carefully considered.

Preparation is the most important part of making a successful presentation.  This is the crucial foundation and there should be no short-cuts. 

Few people are able to give a presentation without notes. You will need to know your own abilities and decide how best to make the presentation. You might manage your talk by using full text, notes on cue cards, keywords on cue cards, or mind maps

The practicalities of how you manage your presentation even can make a significant difference to its success, and to your nerves!

It is entirely natural to feel nervous before making a presentation. Fortunately, there are some tried and tested strategies and techniques to manage your nerves so that you can concentrate on delivering an effective and engaging presentation.

However, in order to make a good presentation, we will be prepare your presentation, make sure you have a beginning, middle and end. Tell them what you’re going to say, say it, then remind them what you said.

All great presentations are given by someone who is confident. CONFIDENCE is the key, anything that you do to make yourself believe you are the best is sure to help you. I find that closing my eyes and seeing myself giving the talk from the back of the room works well. I imagine myself captivating the audience and delivering a stunning presentation.

ABOUT UNDERSTANDING

ABOUT  

UNDERSTANDING

------ ideas and observations 

on cross-cultural communication on the telephone

In this blog , I would  like to talk about cross-cultural communication  from reading the business article. In addition, a five-part presentation on cross-cultural communication consists of a discussion of cultural differences in interpersonal communication and an article from a every country-language publication concerning telephone use skills in a foreign country. Cultural differences in communication are divided into when to talk, what to say, pacing and pausing,  the art of listening, intonation, what is conventional and what is not in a language,  degree of indirectness and cohesion and coherence.

Examples of these observations about communications skills. It is concluded that cross-cultural communication presents a double-bind: the need to be connected to others and the need not to be imposed upon and that, in certain cultural situations, individuals must compromise these needs in order to communicate.

An analogy is made between cross-cultural communication and a route on which someone has turned the signs around: the familiar signposts are there, but they don't lead in the right direction. we can find that the format  in Communications of business have a lot. Which come from many countries. we can choose how we can communicate in that particular situation as a creatively and body mindfully as possible to generate new possibilities for our relationships instead of reacting according our cultural programming

However,  in the matter of conversation in the current. I think that it is something that should make it correct and polite because it was considered as a unique important for each the country. Although I could not have articulated this belief as I was growing up, I believed a “good communicator” was someone who was articulate, clear, and talked a lot.  I developed the conviction that what we need in order to communicate skillfully is something I came to term “body mindfulness,” an integral approach to becoming aware of and adjusting our inner state.

Giving your opinion

Ten Expressions to Use In Speaking And Writing

1. In my opinion, this one would be better.
2. To my mind this one's better.
3. If you ask me, this one's better.
4. To my way of thinking, this one's fine.
5. In my view, this one is best.
6. Know what I think? That one's best.
7. I'd say tomorrow that one's better.
8. What I think is that one's better.
9. For me, that one's better.
10. I tell you what I think, that one's best.   

How To Use These Phrases In Your English

1. 'In my opinion' is the classic expression - but it's not the only one. Use moderately.
2. 'To my mind' is a common spoken form - and you can use it in writing, too.
3. 'If you ask me' is very, very common in spoken English, and can come first or last in a sentence.
4. 'To my way of thinking' is often used with emphasis on 'my' to give a strong opinion.
5. 'In my view' is common in spoken and written English.
6. The abbreviated question '(Do you) know what I think?' is very popular and is not rude.
7. The conditional structure I'd say is rarely taught as a conditional, but this is one of the most common ways of giving an opinion in English.
8. 'For me' is like 2 and 5.
9. 10 is similar to 6, and is quite direct.

Telephone Message No.2

Ms Anne (sales representative Jewels and Things): ring ring ... ring ring ... ring ring ...

Secretary (Jennifer): Hello, Diamonds Galore, this is Jennifer speaking. How may I be of help to you today?

Ms Anne: Yes, this is I’m Anne calling. May I speak to Mr. Franks, please?

Jennifer:  I'm afraid Mr. Franks is out of the office at the moment. Would you like me to take a message?

Ms Anne: Uhm... actually, this call is rather urgent. We spoke yesterday about a delivery problem that Mr. Franks mentioned. Did he leave any information with you?

Jennifer: As a matter of fact, he did. He said that a representative from your company might be calling. He also asked me to ask you a few questions..

Ms Anne: Great, I'd love to see this problem resolved as quickly as possible.

Jennifer: Well, we still haven't received the shipment of earrings that was supposed to arrive last Tuesday.

Ms Anne: Yes, I'm terribly sorry about that. In the meantime, I've spoken with our delivery department and they assured me that the earrings will be delivered by tomorrow morning.

Jennifer: Excellent, I'm sure Mr. Franks will be pleased to hear that.

Ms Anne: Yes, the shipment was delayed from France. We weren't able to send along your shipment until this morning.

Jennifer: I see. Mr. Franks also wanted to schedule a meeting with you later this week.

Ms Anne: Certainly, what is he doing on Thursday afternoon?

Jennifer: I'm afraid he's meeting with some clients out of town. How about Thursday morning?

Ms. Anne: Unfortunately, I'm seeing someone else on Thursday morning. Is he doing anything on Friday morning?

Jennifer: No, it looks like he's free then.

Ms. Anne: Great, should I come by at 9?

Jennifer: Well, he usually holds a staff meeting at nine. It only lasts a half an hour or so. How about 10?

Ms. Anne: Yes, 10 would be great.

Jennifer: OK, I'll schedule that. Ms Anne at 10, Friday Morning... Is there anything else I can help you with?

Ms Anne: No, I think that's everything. Thank you for your help... Goodbye.

Jennifer: Goodbye.