Unit 5 : Assignment

Page 38 : COMPLAINTS

Create a  new version

Mr. Nadimi          : I’m ringing to complain about Mr.Bains working delay make the quality of the work is below standard.

Mr. Carr               : (Answer the phone) I apologize for the delay and I’ll talk and ask the problem why that the delay.

Mr. Nadimi         : How do you deal with this problem?

                           How long do I have to wait. Would you like to manage this problem as soon as possible.

Mr. Carr               : I will check and now I will send a new one to replace Mr.Bains

Mr. Nadimi          : I hope this problem will not happen again. Thanks for a great deal and I will get a reply soon.

Mr. Carr               : It is my responsibility. I really must apologize for the problem. I will get back to as soon as possible.

The main ideas

In my opinion I think he should send a new  one replace him and give a 15% discount.


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 STELLA COMMUNICATION PLC.

STELLA COMMUNICATION PLC.

PO BOX 45, 27 PARKWAY, HALL GREEN, BIRMINGHAM BH56 4TR ENGLAND

PHONE 44 121 312 769/221 FAX: 44 121 312 593

FAX TO: Hamid Nadimi                                                                   FROM: Peter Carr

Ahmed Al-Hamid & Company

Fax number 966 1 367933

No of Pages (INC. this one): 1                                                          DATE: 4 March 1995

ATTN: Hamid Nadimi – Operations Director

RE: Peter Carr - Customer Service

Following our telephone conversation I am pleased to tell you that Mr.Bains will return in three days  and will repair the system within five days.

If there is any way I can be of further assistance, please contact to me again.

Once again, please accept my apologies for the delay in carrying out the repairs.

Furthermore, let me assure you of our best standards of service and your company in future.

Best regards. 

Peter Carr
Peter Carr
Customer Service